Terms of Service

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement.

General Terms

  1. The Client agrees that this agreement shall continue for the “term” from the date of this agreement. Once the “term” is reached, the campaign will continue to roll on until the client provides the company 30 days’ written notice. In the event that the Client terminates the Company’s services within the “term” from the date of this agreement, the Client agrees that they shall be liable for and pay the Monthly Fee for the balance remaining of the “term”.
  2. The Client shall give feedback within the timeframe as stated in the timeline provided by the Company to avoid delays. The Company reserves the right to terminate the agreement in any of the following circumstances:
    1. the Client does not contact / respond to requests by email or telephone within ten (10) working days.
    2. the Client’s instructions deviate from this agreement and/or the Client refuses to pay any additional fees if required to do so for any additional work required.
    3. the Client fails to provide content, and/or any additional information requested by the Company within the reasonable deadlines stated.
    4. the Client has more than 1 outstanding invoice in the balance.
  3. In the event of any of the above stated occurrences, the Company may terminate the agreement in writing. Should the Company proceed with a termination, the Client is responsible for the remaining balance to be fulfilled in the Agreement.
  4. The Client acknowledges that the Company makes no warranty that our service will guarantee any increase in traffic, sales, business activity, profits or any other form of improvement for the Client’s business or any other purpose. The Client shall indemnify the Company for any damages or losses arising from or as a consequence of the provision of the Services..
  5. The Client undertakes to handle all personal data in the Website in accordance with the provisions of the Personal Data (Privacy) Ordinance, including but not limited to the following:
    1. collect adequate, but not excessive, personal data by lawful and fair means only for lawful purposes related to the functions or activities of the Website;
    2. take all reasonably practicable steps to ensure that the personal data collected or retained are accurate, having regard to the purposes for which they are to be used;
    3. erase personal data which are no longer necessary for the purposes for which they are to be used;
    4. use the personal data collected only for purposes or directly related purposes for which the data were to be used at the time of collection, unless the individual concerned has given express consent for a change of use or such use is permitted by law;
    5. take all reasonably practicable steps to ensure that personal data are protected against unauthorized or accidental access, processing, erasure or other use;
    6. take all reasonably practicable steps to ensure that a person can be informed of the kinds of personal data that the Website holds and the purposes for which the data are to be used; and
    7. permit persons to access and correct personal data of which they are the data subjects and process any such access/correction requests in a manner permitted or required by law.
  6. The Client warrants to the Company that it shall indemnify the Company for any breach(es) of personal data privacy claims.
  7. The Monthly Fee may be made by the Client to the Company by bank transfer, cheque or online direct debit via our secure online payment portal. The Company shall commence to provide the Services herein to the Client upon receipt of the Client’s first payment and thereafter the Client shall settle the Monthly Fees within 7 days upon receipt of ongoing invoices issued by the Company. The Company reserves the right to assess and collect late-payment charges of 5% per month on any outstanding balances of the Monthly Fee(s).
  8. There are no refunds available on services provided by the Company once payment is affected by the Client. There is also no credit SERVICE AGREEMENT transferred unless the Company agrees. There is also no credit transferred unless the Company agrees.
  9. This agreement is construed in accordance with the laws of the Hong Kong Special Administrative Region.
  10. The Client shall not offer any form of employment to the Company’s current and past staff whilst using the Company’s services, or within 12 months of ceasing the Company’s services at any time during the Term hereof to the expiry of twelve (12) months after the date of termination of this Agreement (as the case may be) employ or attempt to employ any person who is, or shall at any time between the date hereof and the date of such termination be, one of the Company’s employees engaged in providing the Services.

Paid Media: Pay Per Click (PPC) & Paid Social

The following terms relate to the offer to supply Pay-Per-Click (PPC) / digital advertising / social media advertising / Paid Social / Facebook/Instagram Advertising / LinkedIn Advertising / Yahoo Bing Advertising services (“the Services”) by “the Company” to the “Client” for the “Website”.

  1. The Company agrees to provide the Client with the Services and is authorised by the Client to use the Key Phrases to manage and attempt to improve the performance of the Client’s advertising campaign(s) within the Search Engine and/or managing digital advertising on other platforms on platforms including, but not limited to: Google, Bing/Yahoo, Facebook, Linkedin, WeChat.
  2. For the purposes of providing these services, “Client” agrees to provide where applicable:
    1. Google Ads, Google Search Console, Facebook Business Manager, LinkedIn Ad Manager and Google Analytics access.
    2. If applicable suggested keywords for ad targeting, as well as ad copy suggestions and creative assets are shared with the Company by the Client. The Client warrants the Client has the unrestricted legal and/or trademark and patent rights to use the assets provided to the Company for digital advertising purposes in all of the territories and/or countries targeted via digital ads. The Client also confirms that the Company has the right to act as an agent of the Client deploying said creative assets via digital advertising. If any the creative assets provided by the Client to the Company can, for whatever reason, no longer be used in digital advertising, it is the sole responsibility of the Client to promptly inform the Company in writing via letter or official Company email. If the Company has produced creative assets (ads) for the Client (to be used in digital advertising promoting the Client’s products or services), the Client will take the sole reasonable for promptly pointing out to the Company (in writing via official Company email addresses) any reasons as to why said creative assets cannot be used / run in digital advertising. These reasons include but are not limited to: use of non approved brand language, use of non approved brand visuals or imagery, use of non approved corporate identity. It is the sole responsibility of the Client to share brand guidelines, as well as lists of ‘non brand approved’ terminology and jargon at the beginning of the cooperation between the Client and the Company.
    3. The Company warrants that its own creative work (assets created for ads and copywriting for ads) is original and that it will not knowingly or negligently infringe the rights or intellectual property of a third party. It is the Client’s sole responsibility to make all appropriate searches or enquiries in this regard at the appropriate time prior to the start of all work to be completed by the Company. Beyond the scope of this warranty, the Company shall have no liability to the Client in respect of any infringement or alleged infringement of intellectual property of any third party or passing off.
    4. The Client acknowledges the following with respect to services:
    5. The Company has no control over the policies of search engines with respect to the type of ads that are being served on the search engine and/or advertising platform and/or the sites and/or content that they accept now or in the future. “Client” site and keywords may be excluded from any website or search engine results page at any time at the sole discretion of the search engine and/or advertising platform.
    6. It is the sole responsibility of the Client to inform the Company of keywords that should, for whichever non performance related reason, categorically be excluded from targeting.
    7. Media spend can be paid to Google, Bing/Yahoo, Facebook, Linkedin, WeChat or any other advertising platform directly by the Client. The Company can pay on behalf of the Client, once the Client has prepaid the Company’s invoice which includes media spend.
  3. The Client acknowledges that the Company makes no warranty that digital ads will generate any increase in sales, business activity, profits or any other form of improvement for the Client’s business or any other purpose. If performance goal related bonus components are mutually agreed by the Company and the Client, the Company will make reasonable efforts towards achieving said performance related goals. This however does not warrant any guarantees that performance goals can and/or will be achieved.
  4. No liability whatsoever (except as provided by law) will be accepted by the Company for any damages or losses arising from or as a consequence of the provision of the Services.
  5. The Client acknowledges that the Company will invoice service fees for managing ads on Google, Bing/Yahoo, Facebook, Linkedin, WeChat or any other advertising platform as per the stipulations outlined in the service agreement. In cases where service fees are not stipulated in the service agreement the following fee structure applies per channel:
    1. When monthly click spend is between HK$10,000 and HK$30,000, the clients monthly service fee will amount to HK$7000
    2. When monthly click spend is between HK$30,001 and HK$50,000, the clients monthly service fee will amount to HK$10,000
    3. When monthly click spend is between HK$50,001 and HK$75,000, the clients monthly service fee will amount to HK$13,000
    4. When monthly click spend is between HK$75,001 and HK$100,000, the clients monthly service fee will amount to HK$16,000
    5. When monthly click spend is between HK$100,001 and HK$130,000, the clients monthly service fee will amount to HK$19,000
    6. When monthly click spend is between HK$130,001 and HK$160,000, the clients monthly service fee will amount to HK$22,000
    7. When monthly click spend is between HK$160,001 and HK$200,000, the clients monthly service fee will amount to HK$25,500
    8. Please reach out directly for discussions around monthly service free for click spend that exceeds HK$200,001
  6. The Client acknowledges that the Company will provide an agreed, set number of ad variations for the clients’ approval (this includes ad copies as well as creative assets used in digital advertising). Unless otherwise agreed by the parties, the standard ad revision is one round per ad. Subject to prior written Client approval any further rounds of revisions for a particular ad variation may incur an additional fee that will be added to the Clients’ next invoice. Such additional fees need to be approved by the Client before the subsequent rounds of revisions are executed by the Company.

Social Advertising

The following terms relate to the offer to supply Social Media Advertising services (“the Services”) by “the Company” to the “Client” for the “Website”.

  1. The Company agrees to provide the Client with the Services and is authorised to use Social Media Advertising to manage and attempt to improve the performance of the Client’s advertising campaign/s within the agreed upon channel.
  2. For the purposes of providing these services, “Client” agrees to provide where applicable: channel page log in details, copy suggestions for ad creation.
  3. The Client acknowledges the following with respect to services:
    1. The Company has no control over the policies of channels with respect to the type of sites and/or content that they accept now or in the future.
    2. Targeting selected for channel is up to the discretion of the “Company”.
    3. Media spend can be paid to Google, Facebook, Instagram, Linkedin or WeChat directly by the Client, or the Company can pay on behalf of the client, once the Client has prepaid the Company’s invoice which includes media spend.
  4. The Client acknowledges that the Company will provide an agreed, set number of ad variations for the clients’ approval. Unless otherwise agreed by the parties, the standard ad revision is one round per ad. Any further rounds of revisions for a particular ad variation may incur an additional fee that will be added to the Clients’ next invoice. The fee will need be disclosed by the Campaign Manager to the Client and will need to be approved by the Client before the subsequent rounds of revisions are execute.

Landing Page

The following terms relate to the offer to supply Landing Page Design & Development services (“the Services”) by “the Company” to the “Client” for the “Website”.

  1. The Company agrees to provide the Client with the Services including:
    1. A custom designed landing page.
    2. One round of minor design revisions.
    3. Up to 300 words of copy (unless provided by the “Client”).
  2. The Company agrees to complete “the Services” within 14 business days, if “the Client” provides necessary approvals within 24 hours. “The Client” agrees that any delays in design, development and content approval will result in overall project delays.
  3. For the purposes of providing these services, the “Client” agrees to provide where applicable: channel page log in details, copy suggestions, images, branding files and documents.
  4. The Client acknowledges the following with respect to services:
    1. The Company has no control over the policies of channels with respect to the type of sites and/or content that they accept now or in the future.
  5. No liability whatsoever (except as provided by law) will be accepted by the Company for any damages or losses arising from or as a consequence of the provision of the Services.

Content Writing

The following terms relate to the offer to supply Premium Content Writing services (“the Services”) by “the Company” to the “Client” for the “Website”.

  1. The Company agrees to provide the Client with the Services including:
    1. A dedicated Content Writing Specialist
    2. One round of minor revisions
  2. The Company agrees to complete “the Services” within the agreed upon turnaround time, as per the signed Service Agreement between the Client and the Company, if the Client provides necessary approvals and amendments within 3 business days.
  3. For the purposes of providing these services, the Client agrees to provide:
    1. A completed content questionnaire with proper detail
    2. Copy samples and suggestions
    3. Approval of content within 10 business days

    And where applicable:

    1. Images
    2. Branding files
    3. Channel page log in details
  4. The Client acknowledges the following with the respect to the Services:
    1. The Company has no control over the policies of channels with respect to the type of sites and/or content that they accept now or in the future.
    2. The Company has permission to upload the content, should the Company have relevant access and the Client does not provide approval within the agreed 10 business days
  5. No liability whatsoever (except as provided by law) will be accepted by the Company for any damages or losses arising from or as a consequence of the provision of the Services.